Order Cancellation Policy

Ⅰ. Applicable Stages for Order Cancellation

Whether an order can be cancelled depends on its current processing status. The system determines eligibility based on real-time order progress.

In general:

• Orders that have not yet entered the dispatch process may still allow cancellation
• Orders that have already been shipped or are in transit are no longer eligible
• Order status is determined by system records

If changes are needed, it is recommended to submit a request shortly after payment confirmation.

Ⅱ. Situations Where a Cancellation Request May Be Submitted

An order may be considered for cancellation when the following conditions are met:

• The order has not completed processing and has not been shipped
• The request is submitted within a reasonable timeframe after payment confirmation
• Order details are complete and verifiable

As a general reference, cancellation requests are usually expected within 72 hours after payment confirmation. Requests submitted beyond this timeframe may not be accepted due to order progress.

Ⅲ. Information Required for a Cancellation Request

To verify order status, certain basic details may be requested when submitting a cancellation enquiry.

Commonly requested information includes:

• Order reference number
• Payment confirmation details
• A brief explanation of the cancellation request

This information is used solely for order identification and process handling.

Ⅳ. Situations Where Cancellation Is Not Applicable

Orders typically do not qualify for cancellation under the following circumstances:

• The order has already been shipped or is in transit
• The order entered processing due to incomplete or incorrect delivery details
• The order has been accepted by a logistics carrier

If an order has already been shipped, available options after delivery may be reviewed by referring to Returns and Refunds Policy .

Ⅴ. How to Submit a Cancellation Enquiry

Cancellation-related enquiries should be submitted using the contact methods listed on the website.

When contacting, it is advisable to provide complete order information to assist verification. Requests are reviewed in the order received, and processing time may vary depending on order status.

Ⅵ. Review Process for Cancellation Requests

Once complete information is received, the order status is checked against system records. Review outcomes are generally communicated electronically.

Eligibility for further handling depends on the actual processing stage. Only orders that have not been shipped, or that have been returned by logistics providers, may proceed to refund assessment.

Ⅶ. Notes Related to Refund Handling

If an order meets the applicable refund conditions, any refund processing is generally initiated through the original payment method.

Relevant considerations include:

• Refunds follow the same payment channel used at checkout
• Actual settlement time depends on banking or payment service procedures
• Enquiries may be submitted if delays occur

Details regarding refund scope and handling rules can be found in Returns and Refunds Policy.

Ⅷ. Use of Personal Data

Personal information provided during cancellation or refund requests is used only for order verification and process management.

Key principles include:

• Data handling follows applicable data protection requirements
• Users may exercise relevant data rights within the permitted framework

Further details are available in Privacy Policy.

Ⅸ. Contact Information

For questions related to order cancellation, refund status, or process clarification, communication may be made using the details below. The information provided is used solely for order-related contact and verification.

Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.

Telephone: +1 (206) 279-7324.

Email: office@furninestnow.com

Ⅹ. Policy Updates

This order cancellation information may be adjusted due to operational or compliance requirements. Any updates will be reflected on the website page. Users are encouraged to review the page periodically to stay informed of the current applicable rules.