Returns and Refunds Policy

Ⅰ. Scope of Applicability

Under the applicable consumer protection regulations in the United Kingdom, you are entitled to submit a request for a return, refund, or exchange within 14 days of receiving the product.

All return, refund, or exchange requests must be made within 14 days of receipt of the goods. Requests submitted after this period will not be accepted.

Situations typically considered include:

• Requests submitted within the legally applicable timeframe after receipt
• Items remaining unused, with no significant change to structure or appearance
• Verification that an item presents a defect or does not match order details

Returned items are generally expected to include original packaging and accompanying components to allow condition review.

Ⅱ. Situations Not Covered

Except where defects or compliance-related issues are identified, the following situations are usually not included in return, exchange, or refund handling:

• Items produced with clear personalisation or specific custom requirements
• Items showing signs of use, installation, or clear opening
• Missing components, severely damaged packaging, or incomplete condition

Eligibility is determined based on actual inspection results.

Ⅲ. How to Submit a Request

Requests for return, exchange, or refund should be submitted within the applicable timeframe after delivery.

To support verification, the following information may be required:

• Order reference number
• Purchase or payment confirmation
• Photos or videos where an issue needs to be illustrated

Providing complete information helps facilitate the review process.

Ⅳ. Review and Return Instructions

After receiving a request, submitted details are reviewed and further guidance is provided electronically.

This may include:

• Instructions outlining return steps and precautions
• Timeframe references relevant to the process
• Use of original packaging or packaging with equivalent protective capability

Ⅴ. Basic Requirements for Returned Items

To support smooth handling, returned items are generally expected to meet the following conditions:

• The item has not been used
• Packaging, accessories, and accompanying materials are included
• Return shipment is completed within the specified timeframe

Additional damage occurring during return transport may affect subsequent handling.

Ⅵ. Handling of Defective or Non-Conforming Items

Where an item is confirmed to be defective or inconsistent with order details, appropriate handling steps may apply.

Possible outcomes include:

• Return arrangements based on verification results
• Entry into an exchange or refund process depending on item condition

Specific handling is determined by inspection findings.

Ⅶ. Returns for Non-Quality Reasons

Where a return is requested for personal reasons, return shipping costs are typically borne by the user.

Points to consider include:

• Use of appropriate protective packaging
• Selection of a shipping method with tracking capability
• Retention of shipment and tracking records

Untracked returns may affect progress verification.

Ⅷ. Logistics and Inspection Process

All returned items are expected to be sent using carriers that provide tracking services.

Upon receipt, an inspection is carried out, focusing on:

• Overall item completeness
• Consistency with the submitted request

Subsequent exchange or refund handling proceeds only when applicable conditions are met.

Ⅸ. Refund Handling

When an order qualifies for a refund, the refund is initiated using the original payment method.

Relevant considerations include:

• The payment method must remain capable of receiving refunds
• Actual settlement time depends on bank or payment service procedures
• Refund routing follows the original payment path

Ⅹ. Refund Timing and Partial Refunds

After refund eligibility is confirmed, the request enters payment system processing.

In general:

• Processing typically takes approximately 3–7 business days
• Actual receipt time may vary depending on the payment institution

Refund amounts may be less than the full order value where:

• Returned items are incomplete
• Signs of opening or use are present
• Condition differences are unrelated to defects

Ⅺ. Contact Information

Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.

Telephone: +1 (206) 279-7324.

Email: office@furninestnow.com

Ⅻ. Policy Updates

This returns, exchanges, and refunds information may be adjusted due to operational or compliance requirements. Any updates will be reflected on the website page displaying the latest version.