Shipping Policy
Ⅰ. Delivery Areas
This website operates as a UK site. Delivery is available to UK addresses that can be successfully selected during checkout.
Delivery coverage is determined by address validation at checkout and generally includes:
- England
- Scotland
- Wales
- Northern Ireland
Support for a specific address is confirmed by the system during checkout. If an address falls outside the current delivery range, the checkout process cannot proceed.
Information related to tax handling or cross-border fulfilment can be reviewed in VAT and DDP Shipping Policy.
Ⅱ. Shipping Fees and Cost Display
Delivery charges are calculated based on the order value and displayed together with product costs at checkout to allow a complete review.
Pricing information shown on the site may include:
- Product prices ranging from £0.01 to £152.87
- A standard delivery fee of £9.41
- Orders reaching £152.88 or above may trigger adjusted delivery charges, as shown at checkout
All order-related costs are presented before order submission.
Ⅲ. DDP Delivery Arrangement
Orders are processed under a DDP (Delivered Duty Paid) delivery model. Under this arrangement, the order total includes applicable UK taxes and necessary customs-related costs.
The recipient is not required to complete separate import or customs procedures.
Cost details are available for review before payment at checkout.
Further clarification regarding tax composition can be found in VAT and DDP Shipping Policy.
Ⅳ. Order Processing and Dispatch
After payment is completed and confirmed by the system, the order enters the processing stage. Orders confirmed on working days are generally handled in the order received.
Dispatch is typically arranged within 1 to 3 working days. Actual processing time may vary depending on order details or system conditions. Once dispatched, transportation is handled by third-party logistics providers.
Ⅴ. Estimated Delivery Time
Delivery timelines are provided for reference purposes and may be affected by external factors. Common transit periods usually fall within 8 to 15 working days.
Variations may occur due to:
- Weather or transport conditions
- Seasonal logistics demand
- Local operational or inspection procedures
Ⅵ. Order Tracking
After dispatch, a notification containing logistics-related information is issued. Available details generally include the order reference number, carrier information, and a tracking link.
Tracking updates are based on data provided by the carrier’s system.
Ⅶ. Cost Transparency
All charges associated with an order are shown together at checkout. Product prices reflect applicable taxes, while delivery charges are listed separately in the order summary.
Under the DDP model, no additional customs duties are collected from the recipient upon delivery.
Ⅷ. Irregular Situations
It is recommended to check the outer packaging and item condition promptly upon receipt. If visible damage, moisture, or discrepancies with order details are identified, relevant records should be retained.
If tracking information appears irregular or stops updating, communication may be initiated within a reasonable timeframe using the contact details provided.
Ⅸ. Order Changes and Cancellation
In certain situations, orders may allow adjustments before dispatch. Where system conditions permit, modification or cancellation requests can be submitted prior to shipment.
Once an order enters the dispatch process, changes are no longer possible. Orders already shipped follow return or refund procedures as outlined in Order Cancellation Policy and Returns and Refunds Policy.
Ⅹ. Contact Information
For questions related to delivery areas, logistics status, or order handling, communication can be made using the details below. The information provided is used solely for order-related contact and verification.
Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.
Telephone: +1 (206) 279-7324.
Email: office@furninestnow.com
Ⅺ. Policy Updates
This shipping policy may be adjusted due to operational arrangements or compliance requirements. Any updates will be reflected on this page, and the version displayed on the website shall apply.