Bench Steel Frame Wicker Anthracite/Grey
Shipping Policy
Ⅰ. Delivery Areas
This website operates as a UK site. Delivery is available to UK addresses that can be successfully selected during checkout.
Delivery coverage is determined by address validation at checkout and generally includes:
- England
- Scotland
- Wales
- Northern Ireland
Support for a specific address is confirmed by the system during checkout. If an address falls outside the current delivery range, the checkout process cannot proceed.
Information related to tax handling or cross-border fulfilment can be reviewed in VAT and DDP Shipping Policy.
Ⅱ. Shipping Fees and Cost Display
Delivery charges are calculated based on the order value and displayed together with product costs at checkout to allow a complete review.
Pricing information shown on the site may include:
- Product prices ranging from £0.01 to £152.87
- A standard delivery fee of £9.41
- Orders reaching £152.88 or above may trigger adjusted delivery charges, as shown at checkout
All order-related costs are presented before order submission.
Ⅲ. DDP Delivery Arrangement
Orders are processed under a DDP (Delivered Duty Paid) delivery model. Under this arrangement, the order total includes applicable UK taxes and necessary customs-related costs.
The recipient is not required to complete separate import or customs procedures.
Cost details are available for review before payment at checkout.
Further clarification regarding tax composition can be found in VAT and DDP Shipping Policy.
Ⅳ. Order Processing and Dispatch
After payment is completed and confirmed by the system, the order enters the processing stage. Orders confirmed on working days are generally handled in the order received.
Dispatch is typically arranged within 1 to 3 working days. Actual processing time may vary depending on order details or system conditions. Once dispatched, transportation is handled by third-party logistics providers.
Ⅴ. Estimated Delivery Time
Delivery timelines are provided for reference purposes and may be affected by external factors. Common transit periods usually fall within 8 to 15 working days.
Variations may occur due to:
- Weather or transport conditions
- Seasonal logistics demand
- Local operational or inspection procedures
Ⅵ. Order Tracking
After dispatch, a notification containing logistics-related information is issued. Available details generally include the order reference number, carrier information, and a tracking link.
Tracking updates are based on data provided by the carrier’s system.
Ⅶ. Cost Transparency
All charges associated with an order are shown together at checkout. Product prices reflect applicable taxes, while delivery charges are listed separately in the order summary.
Under the DDP model, no additional customs duties are collected from the recipient upon delivery.
Ⅷ. Irregular Situations
It is recommended to check the outer packaging and item condition promptly upon receipt. If visible damage, moisture, or discrepancies with order details are identified, relevant records should be retained.
If tracking information appears irregular or stops updating, communication may be initiated within a reasonable timeframe using the contact details provided.
Ⅸ. Order Changes and Cancellation
In certain situations, orders may allow adjustments before dispatch. Where system conditions permit, modification or cancellation requests can be submitted prior to shipment.
Once an order enters the dispatch process, changes are no longer possible. Orders already shipped follow return or refund procedures as outlined in Order Cancellation Policy and Returns and Refunds Policy.
Ⅹ. Contact Information
For questions related to delivery areas, logistics status, or order handling, communication can be made using the details below. The information provided is used solely for order-related contact and verification.
Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.
Telephone: +1 (206) 279-7324.
Email: office@furninestnow.com
Ⅺ. Policy Updates
This shipping policy may be adjusted due to operational arrangements or compliance requirements. Any updates will be reflected on this page, and the version displayed on the website shall apply.
Order Cancellation Policy
Ⅰ. Applicable Stages for Order Cancellation
Whether an order can be cancelled depends on its current processing status. The system determines eligibility based on real-time order progress.
In general:
- Orders that have not yet entered the dispatch process may still allow cancellation
- Orders that have already been shipped or are in transit are no longer eligible
- Order status is determined by system records
If changes are needed, it is recommended to submit a request shortly after payment confirmation.
Ⅱ. Situations Where a Cancellation Request May Be Submitted
An order may be considered for cancellation when the following conditions are met:
- The order has not completed processing and has not been shipped
- The request is submitted within a reasonable timeframe after payment confirmation
- Order details are complete and verifiable
As a general reference, cancellation requests are usually expected within 72 hours after payment confirmation. Requests submitted beyond this timeframe may not be accepted due to order progress.
Ⅲ. Information Required for a Cancellation Request
To verify order status, certain basic details may be requested when submitting a cancellation enquiry.
Commonly requested information includes:
- Order reference number
- Payment confirmation details
- A brief explanation of the cancellation request
This information is used solely for order identification and process handling.
Ⅳ. Situations Where Cancellation Is Not Applicable
Orders typically do not qualify for cancellation under the following circumstances:
- The order has already been shipped or is in transit
- The order entered processing due to incomplete or incorrect delivery details
- The order has been accepted by a logistics carrier
If an order has already been shipped, available options after delivery may be reviewed by referring to Returns and Refunds Policy .
Ⅴ. How to Submit a Cancellation Enquiry
Cancellation-related enquiries should be submitted using the contact methods listed on the website.
When contacting, it is advisable to provide complete order information to assist verification. Requests are reviewed in the order received, and processing time may vary depending on order status.
Ⅵ. Review Process for Cancellation Requests
Once complete information is received, the order status is checked against system records. Review outcomes are generally communicated electronically.
Eligibility for further handling depends on the actual processing stage. Only orders that have not been shipped, or that have been returned by logistics providers, may proceed to refund assessment.
Ⅶ. Notes Related to Refund Handling
If an order meets the applicable refund conditions, any refund processing is generally initiated through the original payment method.
Relevant considerations include:
- Refunds follow the same payment channel used at checkout
- Actual settlement time depends on banking or payment service procedures
- Enquiries may be submitted if delays occur
Details regarding refund scope and handling rules can be found in Returns and Refunds Policy.
Ⅷ. Use of Personal Data
Personal information provided during cancellation or refund requests is used only for order verification and process management.
Key principles include:
- Data handling follows applicable data protection requirements
- Users may exercise relevant data rights within the permitted framework
Further details are available in Privacy Policy.
Ⅸ. Contact Information
For questions related to order cancellation, refund status, or process clarification, communication may be made using the details below. The information provided is used solely for order-related contact and verification.
Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.
Telephone: +1 (206) 279-7324.
Email: office@furninestnow.com
Ⅹ. Policy Updates
This order cancellation information may be adjusted due to operational or compliance requirements. Any updates will be reflected on the website page. Users are encouraged to review the page periodically to stay informed of the current applicable rules.
Returns and Refunds Policy
Ⅰ. Scope of Applicability
Under the applicable consumer protection regulations in the United Kingdom, you are entitled to submit a request for a return, refund, or exchange within 14 days of receiving the product.
All return, refund, or exchange requests must be made within 14 days of receipt of the goods. Requests submitted after this period will not be accepted.
Situations typically considered include:
- Requests submitted within the legally applicable timeframe after receipt
- Items remaining unused, with no significant change to structure or appearance
- Verification that an item presents a defect or does not match order details
Returned items are generally expected to include original packaging and accompanying components to allow condition review.
Ⅱ. Situations Not Covered
Except where defects or compliance-related issues are identified, the following situations are usually not included in return, exchange, or refund handling:
- Items produced with clear personalisation or specific custom requirements
- Items showing signs of use, installation, or clear opening
- Missing components, severely damaged packaging, or incomplete condition
Eligibility is determined based on actual inspection results.
Ⅲ. How to Submit a Request
Requests for return, exchange, or refund should be submitted within the applicable timeframe after delivery.
To support verification, the following information may be required:
- Order reference number
- Purchase or payment confirmation
- Photos or videos where an issue needs to be illustrated
Providing complete information helps facilitate the review process.
Ⅳ. Review and Return Instructions
After receiving a request, submitted details are reviewed and further guidance is provided electronically.
This may include:
- Instructions outlining return steps and precautions
- Timeframe references relevant to the process
- Use of original packaging or packaging with equivalent protective capability
Ⅴ. Basic Requirements for Returned Items
To support smooth handling, returned items are generally expected to meet the following conditions:
- The item has not been used
- Packaging, accessories, and accompanying materials are included
- Return shipment is completed within the specified timeframe
Additional damage occurring during return transport may affect subsequent handling.
Ⅵ. Handling of Defective or Non-Conforming Items
Where an item is confirmed to be defective or inconsistent with order details, appropriate handling steps may apply.
Possible outcomes include:
- Return arrangements based on verification results
- Entry into an exchange or refund process depending on item condition
Specific handling is determined by inspection findings.
Ⅶ. Returns for Non-Quality Reasons
Where a return is requested for personal reasons, return shipping costs are typically borne by the user.
Points to consider include:
- Use of appropriate protective packaging
- Selection of a shipping method with tracking capability
- Retention of shipment and tracking records
Untracked returns may affect progress verification.
Ⅷ. Logistics and Inspection Process
All returned items are expected to be sent using carriers that provide tracking services.
Upon receipt, an inspection is carried out, focusing on:
- Overall item completeness
- Consistency with the submitted request
Subsequent exchange or refund handling proceeds only when applicable conditions are met.
Ⅸ. Refund Handling
When an order qualifies for a refund, the refund is initiated using the original payment method.
Relevant considerations include:
- The payment method must remain capable of receiving refunds
- Actual settlement time depends on bank or payment service procedures
- Refund routing follows the original payment path
Ⅹ. Refund Timing and Partial Refunds
After refund eligibility is confirmed, the request enters payment system processing.
In general:
- Processing typically takes approximately 3–7 business days
- Actual receipt time may vary depending on the payment institution
Refund amounts may be less than the full order value where:
- Returned items are incomplete
- Signs of opening or use are present
- Condition differences are unrelated to defects
Ⅺ. Contact Information
Address: 125 Igou Ferry Rd, Apt B, Soddy-Daisy, Tennessee 37379-4910, United States.
Telephone: +1 (206) 279-7324.
Email: office@furninestnow.com
Ⅻ. Policy Updates
This returns, exchanges, and refunds information may be adjusted due to operational or compliance requirements. Any updates will be reflected on the website page displaying the latest version.
